Terms & Conditions
a. This agreement is for the hire of the (agreed) property for short term holiday let. This agreement is formally entered into between Norfolk Beach and Broad and the Hirer when the deposit payment has been received.
b. Norfolk Beach and Broad's payment terms are as follows: the deposit of £200 secures the booking. The payment of the deposit must be made within seven days of the date the booking is acknowledged by Norfolk Beach and Broad.
Your booking will be held for that time but not fully secured until the deposit is received. The balance of the total of your holiday will be due for payment six weeks before the start of your holiday.
If you make a booking within six weeks of the start of the holiday we will request the full amount for the booking within 7 days. A booking admin fee of £15 is payable on all bookings and a fully refundable bond of £100 is also to be paid at the same time as the balance (6 weeks before the start of your holiday).
Excessively soiled linen which requires extra cleaning will be subject to a laundry charge. Linen which cannot be cleaned will be charged for and deducted from the security bond.
The booking will automatically be forfeited if the deposit is not made within 7 days (although if there are unavoidable delays, please do contact us to discuss).
Should the full payment of the balance not be paid within the timescales above, the booking will be cancelled and the deposit is forfeited. (We would recommend you contact us at your earliest opportunity if you feel there may be unavoidable delays..
All payments will be acknowledged and payment reminders sent by email.
c. Payments can be made by bank transfer or cheque only in £ sterling. all necessary details will be supplied via email.
d. A fully refundable bond of £100 is also required. We expect this to be paid at time of the balance request (or before). (See timescales above). This bond will be returned in full within 7 days of the end of the booking. However, if any damage to the property or contents, beyond reasonable wear and tear, be incurred by the Hirer or excessive additional cleaning be required, the cost of this will be advised to the Hirer after the booking is complete and taken from the bond with proof of damage and costs supplied where possible.
e. Please advise us as soon as possible should a booking need to be cancelled.
If you cancel your holiday more than 6 weeks before the start of your holiday, there will be a £25 administration charge incurred. Your deposit will be returned to you (less the admin charge) as soon as a replacement booking has been made. If another booking cannot be secured, the full deposit will be retained.
If you have paid the full amount for your holiday, the full amount will be returned (less £25 admin charge) as soon as a replacement booking has been found. If no replacement can be secured, the full amount of your booking will be retained.
We will make every attempt to replace your booking should you need to cancel. If this can be achieved, a full refund will be give less £25 admin fee. It might be necessary to reduce the price or length of the booking to obtain a replacement and it is therefore is cheaper than the original term, the cost of this difference will be retained as well as the £25 admin fee.
Norfolk Beach and Broad strongly recommend that hirers take out holiday insurance to cover this eventuality.
Should Norfolk Beach and Broad have to cancel any bookings the only liability we have will be to return any payments made in full.
f. Hirer’s Responsibilities – The Hirer is responsible for the property hired and is expected to take care of it. All equipment and utensils etc, and the property itself to be left clean and tidy at the end of a stay. All damages/breakages should be reported as soon as they occur to the owner or to Patricia at Norfolk Beach and Broad
Reporting of breakage/damage just allows us to resolve the issue as soon as possible.
Norfolk Beach and Broad reserves the right to charge for any serious damage/breakages/extra cleaning which is deemed outside the normal wear and tear and Hirers are deemed jointly and severally liable. Hirers should not assume that the insurance policy in place at individual properties will be used to cover damage/replacement costs. If substantial damage/repair costs are incurred which exceed the Refundable Bond amount, the Small Claims Court may be used to recoup these.
The Hirer is required to observe and adhere to the requests and instructions in the property.
The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Agreement and Norfolk Beach and Broad has the right to terminate the Agreement with immediate effect in this instance.
Should you require to bring specialist medical equipment such as oxygen tanks, please do inform us in advance as this may need to be advised to the insurance company.
Norfolk Beach and Broad and its employees and its representatives shall not be liable to the Hirer or any member of the Hirer’s party for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
g. Owner’s/Manager’s Responsibilities – The owner/manager is responsible for ensuring the property is supplied to the Hirer clean, warm and with all appliances/devices/furniture in proper working order. The owner/manager is also responsible for dealing with any problems, equipment malfunction etc as they occur and will make best efforts to remedy any problems that occur during your stay if they are advised of them. Owner/manager details are included in the information folder of each property.
h. Arrival and Departure – Arrival details will also be sent by email approx. 2 weeks before the commencement of the booking unless the booking commencement date is less than 2 weeks when the arrival details will be sent when full payment has been made.
The properties will be ready for your arrival after 2pm and need to be vacated by 10am on your day of departure to allow for a full clean and changeover, unless otherwise agreed. Earlier arrivals and later departures are sometimes possible but this will depend on adjacent bookings and is at the discretion of the owners. We reserve the right to charge for an extra night or part thereof if the extension to either an arrival or departure time is more than an hour.
i. Numbers of people occupying a property – Under no circumstances may more people stay at each property than there are permanent beds, unless agreed in advance with the owner via Norfolk Beach and Broad.
This is an important insurance requirement.
The number of guest in the original booking confirmed by Norfolk Beach and Broad cannot be exceeded without notification to Norfolk Beach and Broad before the commencement of the hire period.
j. Keys and Directions – Keys and arrival arrangements will be provided by Norfolk Beach and Broad to the Hirer approximately two weeks before the commencement of hire period.
k. Fuel and Electricity – Electricity and gas charges are included in the cost of renting all the properties
l. Complaints – In the event of a complaint or problem with the provision of the accommodation it must be brought immediately to the attention of the owner/manager who will endeavour to rectify the problem as soon as possible, to ensure the continued enjoyment of your holiday. Complaints cannot be addressed if notified after the hire period.
m. Property rules. The property has its own set of polite requests for guests but do not allow smoking inside. This is an important requirement to enable the properties to comply with their Fire Hazard assessments.
n. Owner access. Owners are entitled to enter their property at any time but will always endeavour to contact guests to arrange a mutually agreeable time.
Norfolk Beach and Broad is committed to protecting and respecting your privacy.
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Who are we?
Norfolk Beach and Broad is the business name for the holiday let property ' Awebridge' full address Waxham Road, Sea Palling, Norwich Norfolk NR12 0UX. The proprietors of the business and owners of the property are Mr Paul and Mrs Patricia Rowe.
Phone 01692 580267, mobile 07500827702 or 07775668524
Facebook Norfolk Beach and Broad
What information do we collect?
Norfolk Beach and Broad collects information about you as part of our business process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements.
What do we use your information for?
Norfolk Beach and Broad collects information about you (our guest) to
Process your booking
Communicate throughout the process of booking and managing your holiday experience.
Carry out our obligations arising from any contracts entered into by you and us
Seek your views or comments on the services we provide
Notify you of any changes to our services
Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
Analyse and review and for marketing purposes of Norfolk Beach and Broad.
How do we treat your information?
All details you give to Norfolk Beach and Broad at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible by letter or e-mail, the details of which are set out above.
Comments made either to the owners or written in the visitors book may be used on our website or social media page for marketing purposes unless specifically requested not to. Names and other personal details will not be used.
How do I find out more about information rights?
In the first instance, please contact Norfolk Beach and Broad should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk